Introduction
GratingPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at dtsteelladder.com ("Site"). Please read this policy carefully to understand our practices regarding your personal data.
By using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Submit an inquiry or request a quote through our contact forms
- Subscribe to our newsletter or marketing communications
- Download technical specifications, catalogs, or other resources
- Communicate with us via email, phone, or other channels
This information may include your name, email address, phone number, company name, job title, billing address, shipping address, and any other details you choose to share.
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and browsing activities, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Pages visited, time spent on pages, and clickstream data
- Referring URL and exit pages
- Device identifiers and similar technical data
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries — Process your quote requests, answer your questions, and provide customer support
- To fulfill orders — Process and deliver product orders, manage payments, and send order confirmations
- To improve our services — Analyze site usage patterns to enhance user experience and optimize our product offerings
- To communicate with you — Send technical updates, product information, and relevant industry news (with your consent where required)
- To comply with legal obligations — Meet regulatory requirements and enforce our terms of service
3. Legal Basis for Processing (GDPR)
For visitors from the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Consent — Where you have given explicit consent for specific processing activities
- Contractual necessity — Where processing is necessary to fulfill a contract or pre-contractual obligations
- Legitimate interests — Where processing is necessary for our legitimate business interests, such as improving our products and services, provided your rights do not override those interests
- Legal compliance — Where processing is required by applicable law
4. Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmitted between your browser and our servers
- Firewalls and intrusion detection systems
- Access controls and authentication procedures
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Cookie Policy
Our Site uses cookies and similar tracking technologies to enhance your browsing experience. A cookie is a small text file stored on your device by your web browser.
5.1 Types of Cookies We Use
- Essential cookies — Necessary for the basic functionality of the Site. These cannot be disabled.
- Analytics cookies — Help us understand how visitors interact with our Site by collecting anonymous usage data.
- Functional cookies — Remember your preferences and settings to improve your experience.
- Marketing cookies — Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
5.2 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for future cookie storage.
6. Third-Party Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data only in the following circumstances:
- Service providers — With trusted third-party vendors who help us operate our business, such as payment processors, shipping carriers, IT service providers, and marketing platforms. These parties are contractually bound to protect your data.
- Legal requirements — When required by law, regulation, legal process, or governmental request
- Business transfers — In connection with a merger, acquisition, or sale of all or a portion of our assets, with notice to you
- With your consent — For any other purpose disclosed to you at the time of collection
7. International Data Transfers
As a global company serving B2B clients worldwide, your personal data may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses (SCCs) where required by applicable data protection laws.
Our servers and business operations are primarily located in China, and your data may be accessed by our team in China. By using our Site, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. The retention period varies depending on the type of data and the purpose of processing:
- Inquiry and quote correspondence: 3 years after last contact
- Order and transaction records: 7 years (for tax and accounting compliance)
- Marketing communications data: Until you unsubscribe or withdraw consent
- Analytics data: 26 months
When data is no longer needed, we securely delete or anonymize it.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access — Request a copy of the personal data we hold about you
- Right to rectification — Request correction of inaccurate or incomplete data
- Right to erasure — Request deletion of your personal data ("right to be forgotten")
- Right to restrict processing — Request limitation of how we use your data
- Right to data portability — Request transfer of your data to another organization
- Right to object — Object to processing based on legitimate interests or direct marketing
- Right to withdraw consent — Withdraw consent at any time where processing is based on consent
- Right to lodge a complaint — File a complaint with your local data protection authority
To exercise any of these rights, please contact us at sales@dtsteelladder.com. We will respond to your request within 30 days.
10. California Privacy Rights (CCPA)
For California residents, the California Consumer Privacy Act (CCPA) provides additional rights:
- The right to know what personal information we collect, use, and share
- The right to request deletion of personal information
- The right to opt out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your CCPA rights
To make a CCPA request, please contact us at sales@dtsteelladder.com.
11. Third-Party Links
Our Site may contain links to third-party websites, including industry resources, partner sites, and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our products and services are directed exclusively to business customers and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Material changes will take effect 30 days after posting. Non-material changes take effect immediately.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
GratingPro
Anping Industrial Zone, Anping County
Hengshui, Hebei, China
Email: sales@dtsteelladder.com
Phone: +86 15511879488
Website: dtsteelladder.com
For data protection matters specifically, you may direct inquiries to our data protection team at sales@dtsteelladder.com. We will acknowledge receipt of your inquiry within 5 business days and respond substantively within 30 days.